- Friday | 29 Jun, 2012
- Fayyaz Yaseen
- Research Reports,Project Publications
Fayyaz Yaseen Bhidal
The Citizen Report Card – one of the social accountability tools was employed in this study to seek and gather citizens’ response over the quality of education provided to their children in public schools. The implemented CRC discussed factors like availability, access, quality and efficiency of the education along with the prevalence of corruption and mal-governance, and the overall satisfaction of the people of the corresponding communities. Citizen’s responses against the selected indicators were obtained through comprehensive structured questionnaires/ score cards and analyzed. The findings of the CRC will serve the dual purpose of spreading awareness among the common people to hold public authorities accountable and help the service providers to look over the prevailing flaws and to change and streamline existing policies for an improved public service delivery.
The CRC conducted during 2011, is the first ever study of its kind in Pakistan. Islamabad, being the federal capital, is the most important city of the country and the state of services provided to the citizens over here are comparatively better than that in rest of the parts of Pakistan. However, the state of education in public schools of the city is rather poor due to the poor service delivery and a weak monitoring system maintained by the higher authorities in the education department.
The primary objective of this study was to:
- Access the state of education from users’ (students, parents) perspective
- Highlight the magnitude of corruption and mismanagement in the administration of funds allocated for education
- Identify and build a number of benchmarks for future comparisons
- Raise awareness among the local communities to influence the concerned authorities for the provision of better quality education
- Equip the local communities with social accountability tools such as CRC to hold public authorities accountable over the provision of quality public services
A sample size of 265 households from Alipur Farash and Hansa Colony was taken through which community’s responses against factors like availability, access, quality, interaction and staff response, efficiency, corruption, discrimination, educational awareness and social accountability, problem incidence and resolution and overall satisfaction from the quality of education was measured. Moreover, the questionnaires also gathered respondents’ suggestions for the improvements of education quality in the pubic schools.