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Beneficiary Satisfaction Assessment of PPAF Programmes in Selected Districts of KP and Balochistan
By: SDPI
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Partner: Pakistan Poverty Alleviation Fund
Duration: 1st January 2019 to 31st July 2019
Team members: Dr. Vaqar Ahmed, Rabia Manzoor, Syed Shujaat Ahmed, Asif Javed, Ammaz Khan, Mobeen Ali, Maryam Waqar.
Background 
This study aims to conduct the user/beneficiary satisfaction survey to assess the value of interventions as perceived by the (intended) beneficiaries for various programs implemented by the Pakistan Poverty Alleviation Fund (PPAF) in selected districts of Khyber Pakhtunkhwa (KP) and Balochistan. The study will assess the satisfaction of four programs, namely; Programme for Poverty Reduction (PPR), Development of Hydropower & Renewable Energy Project in Khyber-Pakhtunkhwa Province (HRE), Livelihood Support & Promotion of Small Community Infrastructure Project (LACIP-I) and Prime Minister’s Interest Free Loan (PMIFL).
The objective is to get people’s perspective on development results in a fair way and to use the findings to provide an overview of how these projects have contributed to the original goals of each project. Thus, this study highlights the key interventions as well as related contributory factors that resulted in increased satisfaction of users of different interventions. This beneficiary assessment will appraise the level of participation, community satisfaction and sense of ownership of PPAF supported projects, in order to ensure that the intervention has had a sustained benefit for the beneficiaries. It will also assess the process initiated through training and that the interventions meet the priority needs of the communities.
In addition, the satisfaction assessment will compile the accomplishments and lessons learned that will provide a basis for recommendations aimed at facilitating the design of the next phase of the program alongside further planning and implementation of current ongoing phases in parallel with related interventions. Finally, the study will assist stakeholders in identifying the approaches that are perceived by the beneficiaries as working effectively for poverty reduction and improving their overall well-being and quality of life.
Objectives of the Study
  • To assess the overall satisfaction of the target beneficiaries/project end-users and community institutions regarding the programmes interventions and achievements carried out in their respective target areas. 
  • The study will also highlight the key interventions and the related contributory factors that resulted in their increased satisfaction. These may include but not limited to the quality of the development interventions undertaken, timeliness of the delivery of the interventions, conduct and behaviour of the staff of POs and PPAF etc. 
Activities
  • Develop and submit an inception report
  • Conduct Desk Review and Literature Review
  • Design survey tools (KIIs, FGDs and Beneficiary perception Survey)
  • Conduction of User Beneficiary Survey, Key Informant Interviews and Focus Group Discussions in: Swabi, Buner, Upper Dir, Chitral, Dera Ismail Khan, Zhob, Pishin and Lasbella.
  • Data Analysis
  • Report Writing
Status: ongoing.
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